Case Study: Streamlining Workers’ Comp Renewals for a Regional Agency

The Challenge‍

A mid-sized regional agency managed a $5M workers comp book with over 2,500 policies averaging $2,000 in premium. Each renewal required manual data entry, multiple carrier touchpoints, and follow-up emails. Staff were bogged down processing small, low-margin policies, making it difficult to focus on larger, more profitable accounts. As renewal season approached, the agency faced increasing backlogs and rising labor costs.

Flow’s Impact‍

Flow deployed its AI-powered placement services to take over bulk renewals and automate submission tasks. The platform:

• Pre-filled renewal forms and validated application data
  
  
• Routed submissions to preferred carriers and tracked responses automatically
  
  
• Flagged missing information to reduce E&O exposure

As a result, 80% of renewals were processed without manual intervention, turnaround time improved by 70%, because their people weren't bogged down by low premium deals with essentially no commission, they were able to improve the unit economics of their high-volume, transactional segment, freeing their agents to work on higher premium accounts.

Key Takeaway‍

Automating low-margin renewals allows agencies to reduce costs and focus internal resources on winning and retaining high-value business.

Contact a Flow Specialty broker today to learn how our placement services can help.